Shipping Policy

What shipping costs

Shipping is complimentary on every order, with no minimum spend and no surcharge for weight or destination. A single bottle of capsules and a three-set order of jade tools both ship at the same price, which is nothing. Every price on this site is the price you pay. There are no membership fees, no handling fees, and no charges added after checkout.

Where we ship

We ship within the United States only. That includes all fifty states and the District of Columbia. We do not ship internationally, we do not ship to freight forwarders or mail-forwarding services, and we cannot deliver to an address outside the United States even if the billing card is domestic. If an order is placed with an ineligible address we will contact you and refund it rather than guess at an alternative.

We can ship to PO boxes and to APO and FPO addresses, though transit to those destinations usually runs a few days longer than the range above.

When your order leaves us

Orders are packed and dispatched from our fulfillment center at 5071 Ball Rd #4026, Cypress, CA 90630 on the next business day. An order placed on a Friday evening, over a weekend or on a public holiday goes out on the following business day. We do not dispatch on weekends or holidays.

How long delivery takes

Once a parcel is with the carrier, typical transit is three to seven business days depending on distance from California. The West Coast is usually at the short end of that range and the Northeast at the longer end. These are carrier estimates rather than guarantees, and severe weather or a national holiday will stretch them.

Tracking

You will receive two emails: a confirmation when the order is placed, and a dispatch notice carrying the carrier name and the tracking number once the parcel is scanned. Tracking can take several hours to start updating after that first scan, which is normal and not a sign that anything is wrong.

Address accuracy

Please check the shipping address before you place the order. Once a parcel has been dispatched we cannot redirect it. If an address is wrong and the parcel is returned to us as undeliverable, we will refund the order in full or reship it to a corrected address, whichever you prefer.

Delays, losses and damage

If tracking has not moved for five business days, contact customer service and we will open an enquiry with the carrier. If a parcel is confirmed lost in transit, we replace it or refund it in full at your choice, and we do not ask you to chase the carrier yourself.

If a parcel arrives damaged, or a stone has cracked in transit, tell us within the refund window and we will put it right. You may request a refund within 30 days from the date your order is received. Full detail is on the Refund Policy page.

Multiple items

Every order ships as a single parcel. A bundle option that includes both a jade set and a capsule bottle arrives together in one box rather than as separate shipments.

Questions about a shipment

Call 866-892-8002 or write to support@solvieracarepathways.com, Monday through Friday, 9:00 AM to 6:00 PM Central Time. Have the order reference from your confirmation email to hand.